Help Blog · Billing
What to Do After an Unexpected Antivirus Renewal
Check the receipt
Identify the merchant, date, product and account. App stores and resellers may have different cancellation and refund procedures.
Review auto-renewal
Sign into the official account and review subscription settings. Save a cancellation confirmation if you turn off future renewal.
Use the official refund process
Refund eligibility depends on the vendor and purchase channel. Do not use a third-party number found in a pop-up.