Sephora Help Guide: Cancel Orders, Returns, Track Packages & Fix Common Issues

How to Cancel a Sephora Order

Sephora processes orders quickly, so cancellation depends on how far along your order is.

If the order hasn’t shipped yet:

1. Go to sephora.com and sign in to your account.
2. Go to My Orders or Order History.
3. Find the order you want to cancel.
4. If the Cancel Order button is available, click it and confirm.

If the Cancel button is not available:

Your order may already be processing or shipped. In that case:

• Contact Sephora Customer Service at 1-877-737-4672 and request a cancellation.
• If the order has shipped, you can refuse delivery or return it once it arrives.

How to Return or Exchange a Sephora Item

Sephora accepts returns within 30 days of purchase (60 days for Beauty Insider members in some cases).

Return in store (fastest):

1. Bring the item and your receipt or order confirmation to any Sephora store.
2. If you paid with a credit card, bring the same card for the refund.
3. Customer service will process your return or exchange on the spot.

Return by mail:

1. Go to sephora.com/return and sign in.
2. Select the order and items you want to return.
3. Print the prepaid return label (or request one by mail).
4. Pack the items securely and drop the package off at the carrier.

How to Track Your Sephora Order

You can track your package directly from your Sephora account or the shipping carrier’s website.

1. Go to sephora.com and sign in.
2. Click My Orders or Order History.
3. Find your order and click Track Package.
4. You’ll be taken to the carrier’s tracking page for real-time updates.

You can also use the tracking number from your shipping confirmation email on the carrier’s website (UPS, USPS, or FedEx).

How to Contact Sephora Support (Chat, Phone, Email)

Sephora offers several ways to get help with orders, returns, and account issues.

Live chat:

1. Go to sephora.com/contact-us.
2. Scroll to the Chat with us section.
3. Click Start Chat and follow the prompts.

Phone:

• US: Call 1-877-737-4672 (1-877-SEPHORA).
• Canada: Call 1-888-352-0324.

Email / Contact form:

• Use the contact form at sephora.com/contact-us.
• You can also DM Sephora on social media (Instagram, Twitter/X, Facebook).

Beauty Insider Points Missing or Not Applied

If your Beauty Insider points didn’t show up after a purchase, here’s what to do:

1. Make sure you were signed in to your Beauty Insider account at checkout.
2. Wait 24–48 hours — points sometimes take a day to appear.
3. Check your Beauty Insider summary under My Account.
4. If points are still missing, contact Sephora Customer Service with your order number and receipt.

How to Cancel or Manage Auto-Replenish Subscriptions

Sephora’s Auto-Replenish lets you schedule regular deliveries of your favorite products. Here’s how to manage it:

1. Go to sephora.com and sign in.
2. Go to My Account → Auto-Replenish.
3. Find the subscription you want to change.
4. Select Edit to change the frequency or Cancel to stop it.
5. Confirm your changes.

How to Reset Your Sephora Password or Fix Account Issues

1. Go to sephora.com account page.
2. Click Sign In → Forgot Password?
3. Enter the email address linked to your account.
4. Check your inbox for a reset link and create a new password.

If you don’t receive the email, check your spam folder or contact Sephora Customer Service for help recovering your account.

How to Change Your Shipping Address After Ordering

Once a Sephora order is placed, the shipping address cannot be changed online. However:

• If the order hasn’t shipped, call Sephora Customer Service at 1-877-737-4672 and ask if they can update it.
• If it has already shipped, contact the carrier directly to request a redirect (may not always be possible).
• Otherwise, wait for delivery and return the item if needed.