Account & login
Confirm the email/username, try the official password-reset flow, check for account-lock messages, and avoid sharing verification codes with callers.
Independent help guide
Prosper: Common Problems & Troubleshooting
Prosper – peer-to-peer lending and personal loans.
Independent guide: VashGadgates is not Prosper and is not affiliated with or endorsed by Prosper. Information is provided for general guidance.
Directory information
Official company contact number: 1-866-615-8500
Common customer issues
Ordering or service setup
Confirm the selected product/service, address and account before submitting the order or setup request.
Payment & billing
Start with the company’s official account or app, check the relevant status page, and follow the vendor’s current instructions.
Returns, cancellations or refunds
Use the official account/order page to start the applicable process and retain the confirmation.
Delivery or service status
Check the official order or service-status page first; if the status is delayed, use the company’s official support route.
Device/app troubleshooting
Update the app/device, restart it and retry. Avoid unofficial downloads or remote-access tools.
Password & security
Use a unique password, enable available multi-factor authentication and never disclose verification codes.
Contacting official support
Use the official support link on this page. Never assume a third-party directory phone number is the company’s own support line.
Safety reminder
Do not share passwords, one-time verification codes, recovery codes, full payment-card details or remote computer access with unsolicited callers. Verify support information on the company’s official website.