TotalAV Help Guide: Cancel Subscription, Refunds, High CPU Fix & Support

How to Contact TotalAV Support

TotalAV offers several ways to get help with billing, subscriptions, and technical issues.

Phone:

• US: Call (833) 201-8681.
• UK: Call +44 808 169 7741 (English-speaking support).

Email:

• Cancellations: Email cancel@totalav.com to cancel your subscription.

Online:

• Visit the TotalAV Help Center for FAQs and support articles.
• Log in to your TotalAV Dashboard to manage your account.

How to Cancel Your TotalAV Subscription

You can cancel your TotalAV subscription anytime via your online dashboard, by email, or by phone.

Cancel online:

1. Log in to your TotalAV Dashboard.
2. Go to My Subscriptions.
3. Select the subscription you want to cancel and follow the prompts to turn off auto-renewal or fully terminate.

Cancel by email:

• Email cancel@totalav.com with your account details and cancellation request.

Cancel by phone:

• Call (833) 201-8681 (US) or +44 808 169 7741 (UK).

How to Request a Refund from TotalAV

TotalAV offers a money-back guarantee, but you must meet the eligibility requirements and fully terminate your subscription.

Refund eligibility:

• Annual or biannual plans: Refund request must be submitted within 30 days of starting or renewing.
• Monthly or quarterly plans: Refund request must be submitted within 14 days of starting or renewing.

How to request a refund:

1. Fully terminate your subscription (not just turn off auto-renewal).
2. Contact TotalAV Support via phone at (833) 201-8681 or through the Help Center.
3. Provide your account details and the reason for your refund request.

Unexpected Charge or Billing Issue?

If you see a charge you don’t recognize or your bill is higher than expected, here’s what to do:

1. Log in to your TotalAV Dashboard and go to My Subscriptions to review your active plans.
2. Check if you have multiple subscriptions (e.g., TotalAV, Total Adblock, Total VPN) — each must be cancelled separately.
3. If you can’t access your account, use the Transaction Search Tool to find the charge details.
4. Contact TotalAV Billing Support at (833) 201-8681 or through the Help Center.

TotalAV High CPU Usage on Windows – How to Fix

If TotalAV is using a lot of CPU, it can slow down your computer. Try these fixes in order:

Fix 1: Restart your computer

A simple restart can often resolve temporary performance issues.

Fix 2: Change scanning frequency

1. Open TotalAV and go to Settings.
2. Reduce the frequency of scheduled scans or set them to run when your computer is idle.

Fix 3: End the task in Task Manager

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Find TotalAV in the list, right-click, and select End task.
3. Restart TotalAV.

Fix 4: Uninstall and reinstall TotalAV

This completely resets the program and can fix high CPU usage caused by corrupted files or incorrect configurations.

How to Fix the SSL/TSL Error When Logging In

If you see an SSL/TSL error when trying to log in to your TotalAV account, follow these troubleshooting steps in order:

1. Restart your computer.
2. Check your date and time settings: Incorrect time/date is a common cause. Set them to automatic and restart.
3. Update Windows to the latest version.
4. Disable third-party antivirus/firewall: If you have another antivirus running alongside TotalAV, disable it temporarily.
5. Disable proxy: Open Internet Properties, go to Connections → LAN Settings, check Detect settings automatically, and uncheck all other boxes.

How TotalAV Handles Malware Removal

TotalAV scans your system for viruses, malware, and other threats. Here’s how it works:

• Real-Time Protection: Scans downloads, installs, and executables as they are accessed.
• Quarantine: Any malware stopped in real time or found in a scan is sent to Quarantine, where it cannot harm your system.
• Removal: You can delete quarantined files to free up disk space.

How to Uninstall and Reinstall TotalAV

If you’re experiencing installation problems, high CPU usage, or other issues, a clean uninstall and reinstall can help.

Uninstall TotalAV (Windows):

1. Type TotalAV in the Windows search bar.
2. Right-click the TotalAV app and select Uninstall.
3. Follow the prompts to complete uninstallation.
4. Restart your computer — this fully cleans up remaining files.

Check for leftover files:

1. Open Add/Remove Programs and ensure TotalAV is no longer listed.
2. Search for any files or folders named TotalAV and delete them if found.

Reinstall TotalAV:

1. Go to totalav.com and download the latest version.
2. Install the software and log in with your account credentials.
3. Try enabling Real-Time Protection again.